Privacy Policy

Introduction and Scope

SilkOrbit-VN ("we," "our," or "us") operates silkorbit-vn.com and provides digital budgeting services throughout Malaysia. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our platform, services, or communications.

This policy applies to all users of our website and services, including visitors, registered users, and customers who engage with our digital budgeting tools and educational resources. By using our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

Personal Information You Provide

• Contact details including name, email address, phone number, and mailing address
• Account registration information such as username, password, and profile preferences
• Financial information relevant to budgeting services including income ranges, expense categories, and financial goals
• Communication records when you contact our support team or participate in surveys
• Payment information when you purchase our premium services or educational courses

Automatically Collected Information

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages visited, time spent on our platform, and interaction patterns
• Location data based on IP address for service customization and compliance purposes
• Cookies and similar tracking technologies to enhance user experience

How We Use Your Information

Primary Uses

• Delivering personalized budgeting tools and financial planning recommendations
• Processing transactions and managing your account access and preferences
• Providing customer support and responding to your inquiries or concerns
• Sending important service updates, policy changes, and account notifications
• Analyzing usage patterns to improve our platform functionality and user experience

Marketing and Communications

With your explicit consent, we may send you promotional materials about new features, educational content, or special offers. You can withdraw this consent at any time through your account settings or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party companies that help us operate our services, including payment processors, cloud hosting providers, and analytics services. These partners are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

• When required by Malaysian law, court orders, or government regulations
• To protect our rights, property, or safety, or that of our users or the public
• In connection with fraud prevention or security investigations
• During business transfers such as mergers, acquisitions, or asset sales

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments of our systems
• Access controls that limit employee access to personal information on a need-to-know basis
• Secure data centers with physical and electronic safeguards
• Regular backup procedures and incident response protocols

Your Rights and Choices

Under Malaysian data protection laws, you have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format when technically feasible.

Correction and Updates

You can update your account information at any time through your user dashboard. For information you cannot modify directly, please contact us using the details provided below.

Deletion Requests

You may request deletion of your personal information, subject to certain legal and business requirements. We will honor such requests unless we have legitimate grounds for retention, such as legal compliance or contract fulfillment.

Marketing Preferences

You can opt out of marketing communications by clicking the unsubscribe link in our emails or adjusting your preferences in your account settings. Note that you will still receive essential service-related communications.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account information: Retained while your account is active and for 2 years after closure
• Financial data: Stored for 7 years as required by Malaysian financial regulations
• Communication records: Kept for 3 years for customer service and legal purposes
• Usage analytics: Aggregated data may be retained indefinitely in anonymized form

When we no longer need your information, we securely delete or anonymize it using industry-standard data destruction methods.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. We use several types of cookies:

• Essential cookies: Required for basic website functionality and security
• Performance cookies: Help us understand how visitors interact with our site
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

International Data Transfers

Your personal information is primarily processed and stored within Malaysia. When we transfer data to other countries for service provision, we ensure adequate protection through appropriate safeguards such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Certification schemes and codes of conduct for data processors

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately using the information provided below.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Send email notifications to registered users about material changes
• Provide prominent notice on our platform for at least 30 days
• Obtain additional consent where required by law

We encourage you to review this policy regularly to stay informed about how we protect your information.